Keep in mind, there could be delays due to heavy traffic, bad weather, hamster parades, Hoverboard sightings, or an alien invasion.
Excluding unforeseeable conditions like these, we promise your food will arrive as soon as possible. There's nothing more upsetting than expecting to see potstickers and not seeing potstickers.
We are providing support in any language to customers around the world at all hours of the day.
With the launch of our new Live Chat support options, we hope to reinforce our commitment to providing industry-leading technical support for our customers around the world.
We're happy to announce the launch of our new 24/7/365 Live Chat Support, available in our Help Center (https://com), online store, and very soon in-app live chat support.
We've been operating live chat for the last few months and from what we've seen so far, it's a very positive experience for our customers.
In most cases, one of the restaurant's delivery drivers will deliver your order.
It has been a major success, and with the thousands of emails we get weekly, we are able to maintain a 90% satisfaction rating from our customers.
Today, we're hoping to improve that even further...
Ultimately the conversation will address their basic questions and provide you with contact information and case information.
Immediately after the chat, our operator will send you a full transcript of the conversation.